Arrival and departure:
On the day of arrival you can check-in from 2:00pm on. Arrivals before 2:00pm are possible on request and subject to availability. On the day of departure we ask you to check-out till 09:00 am. Please note that arrivals after 8.00pm are possible (a fee of 20 Euro per apartment is possible)
Your reservation becomes mandatory after your written confirmation and our written re-confirmation.
All rates are per apartment/night and include final cleaning, the local tax of € 2,10 per person/night (from 14 years of age) will be charged separately at your departure.
Children in the apartment:
On request we will be happy to provide a cot for children at no extra charge. We do not offer an animation programme for children and there is no indoor or outdoor playground.
Reservation of specific apartments:
We are happy to take specific apartment requests into consideration, of course we guarantee the desired type of apartment, but we cannot guarantee reservations of desired specific apartment.
All apartment types are non-smoking apartments.
Wellness & Spa:
Our heated indoor pool is open 24 hours a day.
The saunas are open daily from 4:30pm till 7:30pm.
The sauna areas are reserved for guests over 16 years of age.
Please respect our sauna guidelines, to which we and our guests attach great importance.
Dogs are welcome at Mountain Residence Montana for direct reservations (please send us information on this when making your request or before reservation).
Cancellations of reservations are only accepted in written form. The Italian hotel contract conditions apply.
There is no right of withdrawal in the sense of the Consumer Protection Code (Communication according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)) - nevertheless we grant you the following cancellation conditions:
Cancellations for bookings with arrivals in the period 22.06-06.09.2019, 22.12-05.01.2020, 01.02-08.03.2020, 20.06-04.09.2020, 20.12-05.01.2021 will be handled as follows:
For cancellations 0-7 days before arrival, 100 percent of the room price will be charged. In case of non-arrival, late arrival or early departure 100 percent of the room price will be charged.
For cancellations 8-14 days before arrival will be charged 80 percent of the room rate.
For cancellations 15-30 days before arrival the deposit will be retained.
For all other booking periods the following cancellation conditions apply:
If the cancellation is made at least 15 days before arrival, the deposit will be refunded. If the cancellation is made between the 14th and the 2nd day before arrival, 30% of the total amount will be charged. If cancellation is made the day before arrival, no-show, late arrival or early departure, 100% of the total amount will be charged.
Travel cancellation insurance:
For the mandatory conclusion of a cancellation insurance you can transfer a variable amount to the bank account indicated in addition to the deposit (this amount will not be counted as deposit). All information about the insurance product HGV Cancellation Protection (information sheet, service description including conditions, behaviour in case of damage), rights of withdrawal, complaint possibilities and data use of Europäische Reiseversicherung AG can be found here: Product information sheet
By paying the premium, you confirm that you have read and accepted the mentioned information
You can take out the cancellation protection also online.
If you have a confirmed reservation, we ask you for a deposit of 30% of the reservation value as a bank transfer to our account within one week:
Südtiroler Volksbank AG
IBAN: IT22 L058 5658 6000 1157 1380 085
The deposit can also be paid by credit card. We accept Visa and Mastercard credit cards. With the announcement of the credit card number and expiry date it is irrevocably confirmed that the final invoice or possible cancellation fees may be charged to the credit card, unless another method of payment is agreed upon or no other form of payment has been made.
Rates and terms of payment:
In the event of errors in rates, we retain the right to make adjustments and refer to the current price lists.
We accept our national currency (EURO). We accept debit cards (MAESTRO) as well as the following credit cards: Visa, Master Card.
For your car there are spacious parking facilities in the garage or on the partly covered parking deck.
It is not allowed to accommodate persons who were not indicated at the time of reservation! With the publication of the new price list all previous price lists lose their validity. Prices are subject to change, typing errors and mistakes as well as changes in offers.
The regulations of Italian hotel contract law apply.